A complaint should be less than or equal 60 days after identifying the problem which has been occurred.
A verbal complaint may take up to 2 working days to finalise. If the issue has not been resolved yet, please lodge in formal writing or via E-mail.
A writing complaint may take up to 30 working days to finalise after the date of receiving the complaint sheet. In case the issue has not been resolved yet, we will notify you that require the same period of time to resolve.
We will inform you back the result of resolution via call, email or letter.