Customer Complaint Form

A complaint resolution should be in place less than or equal 30 days after identifying the problem which has occurred.
A verbal complaint may take up to 2 working days to finalise. If the issue has not been resolved yet, please lodge in formal writing or via E-mail.
A writing complaint may take up to 30 working days to finalise after the date of receiving the complaint sheet. In case the issue has not been resolved yet, the bank will notify customer either via call, e-mail, or letter that require the same period of time to resolve.
The bank will inform the customer back the result of resolution via call, email or letter.
The customer information is kept confidential.

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